Frequently Asked Questions 

We ship and produce almost all orders (about 99%) from our multiple warehouses across US and EU to everywhere in the world including PO Boxes and all military locations via their APO, FPO, and DPO addresses depending on where your order originates. For products that are not produced and shipped from US or EU this information will be included in the product listing. Depending on the shipping location (If outside US or EU), your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

We’re based the in the UK. We ship and produce almost all orders from our multiple warehouses across US and EU to everywhere in the world.

Our products are produced and dispatched from multiple locations across US and EU (unless stated otherwise in the product description). On orders from outside of the US or EU duties, taxes and associated fees are the responsibility of the purchaser. Please check with your national postal service for exact cost. We aim to fulfill each order from the same dispatch location. If there is an issue with your order our customer service team will contact you.

All orders are covered under our 100% Satisfaction Guarantee. All product returns are accepted within 28 days of you receiving the product if they are unworn, unwashed, and in the original condition you received them. Submit a return request via our “contact page” and include your order number to start the process. In most cases the return information is included within the original packaging.

Orders are typically processed within 2-5 business days before shipping. During elevated order seasons, processing times may be delayed. If you placed a custom order this would take a few extra days to make sure your order is perfect. US orders are shipped via USPS, FedEx and DHL. EU orders are shipped via National Postal Services, FedEX and DHL. Outside US and EU countries are shipped via National Postal Services and are estimated to arrive within 5-10 business days.

Absolutely! Please do! We try to keep up to date on everything happening within our various communities but sometimes we miss things. Tell us about them. Simply fill out our “Contact Form”.

Please contact your local carrier to see if a parcel has been left for you. In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available for delivery. In most cases, however, the parcel may be misdelivered to a neighbor or nearby.If you have not been able to locate the parcel, please submit an “Order Status Request” so we can investigate further.